Your Commitments As a Self-Hosted Customer
Definitions
- What is a RACI matrix used for?
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A RACI matrix is a project management tool that is used to identify stakeholders and their roles and responsibilities in the completion of tasks.
- What does RACI stand for?
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RACI stands for Responsible, Accountable, Consulted, and Informed. These are the roles of the matrix.
RACI Role Definition Responsible
This is the person responsible for completing the task or making the decision. They are the ones doing the work.
Accountable
This is the person accountable for the outcome of the task or decision. They are responsible for making sure that the task is completed correctly and on time.
Consulted
These are the people who need to be consulted during the process. They may have important information or expertise that is needed to complete the task or make the decision.
Open a ticket from the Saagie Help Center to request our advice or confirmation. Informed
These are the people who need to be kept informed of the progress of the task or decision. They may not be directly involved in the task but need to know what is happening.
Platform Creation Responsibilities
You are globally Accountable for the creation of the platform.
| You | Saagie | |
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Delivery of the Saagie installation guide. |
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Verification of system requirements. |
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Installation of servers. |
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Installation of Kubernetes. |
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Installation of related products, such as databases, object storage, etc. |
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Supply of Saagie installation sources. |
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Creation of SSL certificates. |
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Installation and configuration of Saagie. |
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UAT (User Acceptance Tests) of the Saagie platform. |
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Tooling deployment, such as monitoring, backup, etc. |
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Go live of the Saagie platform. |
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Platform Update Responsibilities
You are globally Accountable for the update of the platform.
| You | Saagie | |
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Notification about a new Saagie version availability. |
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Supply of the Saagie software compatibility lists. |
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Verification of platform software compatibility. |
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Update of the servers. |
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Update of the certificates. |
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Update of Kubernetes. |
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Update of the related products, such as databases, object storage, etc. |
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Update of Saagie. |
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Update of tooling, such as monitoring, backup, etc. |
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Platform Maintenance Responsibilities
You are globally Accountable for the maintenance of the platform.
| You | Saagie | |
|---|---|---|
Addition of nodes. |
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Management of platform capacity. |
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Upgrade of nodes. |
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Platform Deletion Responsibilities
You are globally Accountable for the deletion of the platform.
| You | Saagie | |
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Uninstallation of the servers. |
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Support Responsibilities
You are globally Accountable for the support on the platform.
| You | Saagie | |
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Operation on infrastructure. |
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Diagnosis of infrastructure incidents. |
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Diagnosis of a Kubernetes incident. |
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Diagnosis of other types of incident. |
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Analysis of a proven bug in the Saagie software. |
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Correction of a proven bug in the Saagie software. |
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