How do I request a feature?

We like to know how you use our product and what would make it better. We give you the opportunity to tell us more about your use of Saagie with the feature request form. If you are missing a feature, let us know what you need via this form. This page explains how to make an effective feature request.

  1. From the Saagie Help Center, select plus Open a new ticket or Submit a request to open a new ticket.

    The plus Open a new ticket button only appears if you are connected to your account. You do not need an account to open a ticket, but you will need one to access its history. If you do not have an account, you can register.

    The Submit a request page opens.

    submit a request page

  2. Fill out the form.

    • Enter the email address(es) you want to associate with this request in the CC field.

    • In the Saagie Subdomain field, enter the URL of your platform.

    • In the How can we help you? list, select I want to request a feature.

    • In the Impact on your activity list, select the impact intensity of the request on your activity.

    • In the Subject field, explain the subject of your request in a concise and precise sentence.

    • Fill out the Description field with as much information as possible. The more information you provide, the better we will understand your issue.

      It is easier for us to address a suggestion if we understand the context of the issue, the problem, and why it matters to you. Provide as many details and examples as possible, and describe the nature and scope of your issue. Try to include the following information in your request:

      • Summary of the feature request

      • Description of the use case

      • Product limitation or missing feature

      • Business impact of limitation or missing feature

      • Other relevant information and resources

    • If possible, attach any files that will help us understand your request in the Attachments field.

  3. Select Submit to send your request.

    We do not guarantee a response time. If your request does not receive a response, do not worry. Rest assured we have seen it, but we just cannot answer every question. We will let you know if and when we have any updates to share.
Example 1. Feature Request

submit a request example

CC

myemail@saagie.com

Saagie Subdomain

https://<your_saagie_host>/projects/platform/<your_platform_id>/

How can we help you?

I want to request a feature

Impact on your activity:

Average

Subject

Support Order Pizza Button 🍕

Description

1. Summary of the feature request: Saagie Support should have a button (like the help button) that would let you order pizza from the nearest location.
2. Use case: Agent team is working late and they are hungry, but the ticket queue is too high for any of them to leave and get food. This button would allow you to order a pizza with a single click, without leaving your desk. Customizable order templates for each employee would also be great!
3. Business impact of a limitation or missing functionality: This is essential for our company because our agents get very hungry, which affects their productivity and our customer satisfaction score.
4. Other relevant information and resources: https://www.pizza.com/

Attachments

IMG_20230523_131506.jpg
See also