How can I contact Saagie support?
Saagie support is here to help you!
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Before contacting our support team, make sure the answer is not in the Saagie online documentation.
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If you have not found the information you need in our documentation, open a ticket from the Saagie Help Center. This ticket will track your entire request until the issue is resolved.
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Select
Open a new ticket.
The Submit a request page opens. -
Fill out the form with as much information as possible. The more information you provide, the better we will understand your issue.
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Select Submit.
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Tickets are treated during working hours, that is, from 8:00 a.m. to 6:00 p.m. (GMT+1) from Monday to Friday (holidays closed).
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If you have an account, please sign in from the Saagie Help Center. If not, please register.
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What information do I need to collect for Saagie support?
As mentioned above, when you open a new ticket, it is important to provide as much information as possible. Try to include as many of the following elements as possible, as they apply to your issue:
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Exact error message
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Impact on the Saagie application
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What were you trying to do when the error occurred?
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Logs
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Screenshot of the issue
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Any other information that might be useful
What if I don’t have an account?
Create a Zendesk account
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From the Saagie Help Center home page, click Sign in.
A popup window opens to log in. -
Click Sign up.
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Enter the requested information, then click Sign up.
A welcome email will be sent to you so you can verify your email address and log in. -
Click the link in the email you received to create a password.
You can log in with your new credentials.
Get a password
If you have already contacted our support team via email, you are already registered. However, you probably don’t have a password yet. If so, click Get a password (a) and follow the instructions.