How can I contact Saagie support?

Saagie support is here to help you!

  1. Before contacting our support team, make sure the answer is not in the Saagie online documentation.

  2. If you have not found the information you need in our documentation, open a ticket from the Saagie Help Center. This ticket will track your entire request until the issue is resolved.

    1. Select plusOpen a new ticket.
      The Submit a request page opens.

    2. Fill out the form with as much information as possible. The more information you provide, the better we will understand your issue.

    3. Select Submit.

    • Tickets are treated during working hours, that is, from 8:00 a.m. to 6:00 p.m. (GMT+1) from Monday to Friday (holidays closed).

    • If you have an account, please sign in from the Saagie Help Center. If not, please register.

What information do I need to collect for Saagie support?

As mentioned above, when you open a new ticket, it is important to provide as much information as possible. Try to include as many of the following elements as possible, as they apply to your issue:

  • Exact error message

  • Impact on the Saagie application

  • What were you trying to do when the error occurred?

  • Logs

  • Screenshot of the issue

  • Any other information that might be useful

What if I don’t have an account?

Create a Zendesk account

  1. From the Saagie Help Center home page, click Sign in.
    A popup window opens to log in.

    sign in panel

  2. Click Sign up.

  3. Enter the requested information, then click Sign up.
    A welcome email will be sent to you so you can verify your email address and log in.

  4. Click the link in the email you received to create a password.

    You can log in with your new credentials.

Get a password

If you have already contacted our support team via email, you are already registered. However, you probably don’t have a password yet. If so, click Get a password (a) and follow the instructions.

Sign in panel