How can I contact Saagie support?

Saagie support is here to help you!

  1. Before contacting our support team, make sure the answer is not in the Saagie online documentation.

  2. If you have not found the information you need in our documentation, open a ticket from the Saagie Help Center. This ticket will track your entire request until the issue is resolved.

    One issue, one ticket. Create a different ticket for each topic you want to discuss. This will make it easier to exchange information with our support team.
    1. Select plus Open a new ticket or Submit a request to open a new ticket.

      The plus Open a new ticket button only appears if you are connected to your account. You do not need an account to open a ticket, but you will need one to access its history.

      The Submit a request page opens.

      submit a request page

    2. Fill out the form.

      • Enter the email address(es) you want to associate with this request in the CC field.

      • In the Saagie Subdomain field, enter the URL of your platform.

      • In the How can we help you? list, select the reason for your request. You can choose between:

        • I want to report an issue: You are facing an incident or a bug. Contact the support team via this form. They will help you solve the problems or bugs encountered on the platform.

        • I have a question about using Saagie: If you cannot find the information in Saagie’s documentation, the Professional Services team will answer all your questions about the platform.

        • I want to request a feature: If you are missing a feature, let us know what you need via this form. For more information, see How do I request a feature?.

        • I have an issue during Saagie installation: You are having a problem installing Saagie OnPremise.

      • Fill in the specific field(s) that appear according to the choice you made in the previous field.

      • In the Subject field, explain the subject of your request in a concise and precise sentence.

      • Fill out the Description field with as much information as possible. The more information you provide, the better we will understand your issue.

      • If possible, attach any files that will help us understand your request in the Attachments field.

    3. Select Submit to send your request.

    • Tickets are treated during working hours, that is, from 8:00 a.m. to 6:00 p.m. (GMT+1) from Monday to Friday (holidays closed).

    • To access your ticket history, you must have an account. If you have an account, sign in from the Saagie Help Center. If not, register. Once logged in, click eye My tickets to access your ticket history.

What information do I need to collect for Saagie support?

As mentioned above, when you open a new ticket, it is important to provide as much information as possible. Try to include as many of the following elements as possible, as they apply to your issue:

  • Exact error message

  • Impact on the Saagie application

  • What were you trying to do when the error occurred?

  • Logs

  • Screenshot of the issue

  • Any other information that might be useful

What if I do not have an account?

Create a Zendesk Account

  1. From the Saagie Help Center home page, click Sign in.
    A popup window opens to log in.

    sign in panel

  2. Click Sign up.

  3. Enter the requested information, then click Sign up.
    A welcome email will be sent to you so you can verify your email address and log in.

  4. Click the link in the email you received to create a password.

You can log in with your new credentials.

Get a Password

If you have already contacted our support team via email, you are already registered. However, you probably do not have a password yet. If so, click Get a password (a) and follow the instructions.

Sign in panel